SEPCO Complaint 2024
FOR SEPCO COMPLAINTS DIAL: 118 /SMS: 8118
Dealing with electricity-related issues can be a source of frustration for many individuals. Nonetheless, the SEPCO complaint registration process provides an efficient and prompt way to address your concerns.
How to Lodge SEPCO Complaints Regarding SEPCO Services?
Here is a comprehensive, step-by-step guide to lodge SEPCO Complaints and assist you in registering your complaints about SEPCO bills and services online.
Step 1: Go to the SEPCO Website
The initial step is to launch your web browser and navigate to the SEPCO website. Achieve this by entering “www.sepco.com.pk” in the address bar and pressing Enter.
Step 2: Find the E-Complaint Form
Upon reaching the SEPCO homepage, locate the E-Complaint Form link within the “Customer Service” menu, typically situated on the left side of the homepage. Click on the link to access the complaint form.
Step 3: Complete the Complaint Form
Now, you’ll be presented with the complaint form to be filled out. Furnish the following details accurately:
Your Personal Details: Begin by inputting your name, email address, and mobile phone number into the designated fields. Verify that the information provided is accurate and current.
City or Circle Details: Choose your city or circle from the options available in the drop-down menu. This selection aids SEPCO in directing your complaint to the relevant regional office.
Division Details: Likewise, choose the division that aligns with your area from the given options. This guarantees that your complaint is directed to the appropriate department within the SEPCO structure.
Nature of Complaint: Select the nature of your complaint from the available options. This may encompass issues related to billing, power outages, meter faults, or any other electricity-related problems you might be encountering.
Reference Number: If you possess any reference number associated with a previous complaint or communication with SEPCO, input it in the provided field. This aids in tracking the history of your complaint.
Complaint Description: Summarize your complaint in a few words. Include relevant details such as the duration of the issue, the specific problem you are experiencing, and any other pertinent information that could assist SEPCO in better understanding the situation.
Step 4: Review and Finalize the Complaint
After completing all the essential details, carefully review the information you have supplied. Confirm that all details are accurate and complete. Upon satisfaction, click the “Register Complaint” button located at the bottom of the form.
Step 5: Confirmation Message and Tracking ID
Upon successfully submitting your complaint, a confirmation message will be displayed on the screen. This message will include a unique tracking number assigned to your complaint. Take note of this tracking number, as it will be required for any future follow-ups on your complaint.
Step 6: Check the Status of the Complaint
To check the status of your complaint, revisit the SEPCO website. Seek out the “Complaint Status” link, usually situated on the left side of the homepage. Click on this link and input your tracking number when prompted. This will furnish you with the most recent updates on your registered complaint.